Terms and conditions 2018-02-05T07:55:38+00:00

Terms and Conditions of Rocca Sveva Online Store

Users who use the services offered by Rocca Sveva Online store declare that they know and accept these general terms and conditions.
Owner of Rocca Sveva Online Store and related Services:

Cantina Di Soave S.a.c
Viale della Vittoria, 100
37038 Soave (VR) Italia
p.iva 00208750232

Information about Rocca Sveva Online Store
Rocca Sveva Online Store is an e-commerce site owned by the company Cantina Di Soave S.a.c

Content provided by the User

Users are responsible for their own and third-party content that they share on Rocca Sveva Online Store, by uploading them, inserting content or by any other means. Users relieve the Controller from any responsibility in relation to the illegal dissemination of third party content or the use of Rocca Sveva Online Store, in ways that are contrary to the law.
The Owner does not make any kind of moderation of the contents published by the User or third parties, but undertakes to intervene in the face of reports from Users or orders given by public authorities in relation to content deemed offensive or illicit.

Rights on content provided by Users

The only rights granted to the Owner in relation to the content provided by Users are those necessary for the operation and maintenance of Rocca Sveva Online Store.

Content provided by third parties

The Owner does not make any preventative moderation on the contents or links provided by third parties shown on Rocca Sveva Online Store. The Owner is not responsible for these contents and their accessibility.


To be able to use the service or part of it, registration by the User is required by providing, in a truthful and complete way, all the data requested in the relative registration form and fully accepting the Privacy Policy and the present general conditions. The User has the burden of keeping his login credentials.

Purchase procedure

Each order sent by the User constitutes an offer for the purchase of the products. Orders are subject to availability and discretionary acceptance by the Owner.

To complete the online purchase procedure, the User must select the products and complete the check-out, after carefully checking the information contained in the order summary. The order is made by confirming the order and is subject to payment of the price, taxes and shipping and payment costs indicated in the Order Summary form.

The Order Processing Receipt does not constitute acceptance of the order. The contract is concluded when the Order Confirmation is sent by the Data Controller to the e-mail address provided by the User.

The Owner reserves the right not to confirm an order, communicating to the User within 5 working days from placing the order, to the email address associated with his purchase, the possible unavailability of one or more of the products purchased. In this case the Holder will refund the price of the products and, where all products purchased are not available, shipping costs incurred by the User.

Users are required to register on Rocca Sveva Online Store providing their personal data and shipping address. Shipping costs are not included and differ due to destination. Prices are shown in Euros and include VAT. Rocca Sveva Online store can provide different offers during the year.

Terms of payment

The payment methods available to Users are described in the relative pages of the site.
Rocca Sveva Online Store uses third-party payment processing tools and does not in any way come into contact with payment data – such as credit card details – provided by the User.


For each order placed, if the Users have made a specific request, by ticking the appropriate box contained in the order form and providing the necessary data (valid VAT or CF) when registering their Account, the Holder issues invoice of the material sent, sending it by e-mail to the User who is the holder of the order. For the details reported when the invoice is issued, the information provided by the User at the time the order is processed shall prevail. No change of the invoice will be possible in a following moment after the issuing of the same.

Availability of products

Prices, descriptions and availability of products displayed are subject to change without notice. The inserted photos are adapted in relation to the visualization tool and for this reason they are merely indicative of the appearance and size of the products, being able to partially differ from the presented images.

Even after sending the Order Confirmation email, in case of unavailability of some products due to non-refueling by the producers and / or suppliers of the Holder or other causes not foreseeable at the time of the conclusion of the order, the Holder will reimburse the User for the price of the products ordered and not available.

Execution of the Order

The Order is executed in the terms specified in the summary page and in the Order Confirmation email, subject to the availability of the ordered product. The Owner can not be held responsible for damages suffered by the User due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time of sending the Order Confirmation.


Deliveries are made during the usual working hours of the couriers in charge, at the address indicated by the User and in the manner specified in the order summary.

At the time of delivery of the goods by the courier, the User is required to check that the number of packages actually delivered corresponds to that indicated in the transport document and that the packaging of the packages is intact in its entirety, not damaged, neither compromised by atmospheric events or otherwise altered. Upon delivery, the User is also required to check the packaging by specifying any anomalies in the delivery form. If the User detects any obvious damage to the packaging and / or the products contained therein or the mismatch in the number of packages, he must immediately challenge them, subject to written control reserve (specifying the reason for the reservation, eg “laundry packaging” , “crushed packing”, etc.) on the courier delivery test or promptly inform the Holder. Once the delivery note is signed, the Customer can not make any objection about the appearance of the goods delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported using the contact methods provided by the Data Controller.

In case of failure to collect within 5 working days of the material in storage at the warehouses of the courier because of repeated inability to deliver to the address indicated by the User at the time of order, the products will be returned to the Owner, which, depending on of the User’s will, will proceed to reimbursement of the price of the products (but not the cost of shipping), or will make arrangements for the new evasion and the related additional shipping costs. The Owner can not be held responsible for errors in delivery due to inaccuracies or incompleteness in completing the purchase order by the User, for any damage that may occur to products after delivery to the carrier or for delays in delivery attributable to it.

* The countries reached so far by our online store are: Germany, Austria, Spain, France, Portugal, Estonia, Latvia, Greece, Slovenia, Belgium, Holland, Romania.

Right of withdrawal

In case of purchase of products or services on Rocca Sveva Online Store, the User has the right to withdraw from the contract without stating the reasons within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party – other than the carrier and designated by the User – acquires physical possession of the goods. To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw using the model declaration at the bottom of the document.

Effects of withdrawal

If the User withdraws from the present contract, all the payments he has made to the Holder, including the delivery costs, will be reimbursed (with the exception of the additional costs deriving from the choice of a type of delivery different from the less expensive type of delivery standard offered) without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the decision of the User to withdraw from this contract. These refunds will be made using the same payment method used by the User for the purchase. If not possible, the User may agree on a different method of reimbursement. In any case, the User will not incur any costs as a consequence of such reimbursement. The reimbursement can be suspended until the goods are received or until the Customer demonstrates to have sent back the goods, if previous.

The User is requested to send back the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which he / she communicated the withdrawal from the present contract. The deadline is met if the User sends back the goods before the expiry of the 14-day period. The costs of returning the goods will be charged to the User. The User is only responsible for the diminished value of the goods resulting from a handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Limitations on the right of withdrawal on products

Products damaged or used, even in part, are not replaced or refunded. The User must insert a copy of the order confirmation email inside the packing box.
The right of withdrawal does not apply: to goods made to measure or clearly personalized or which, by their nature, risk to deteriorate rapidly, are sealed and can not be returned for reasons of hygiene or are related to health protection and have been open after delivery.

In particular, pursuant to art. 47, paragraph 1, letter l) of the Consumer Code, the right of withdrawal does not apply to contracts for the supply of foodstuffs, beverages or other goods for domestic use of current consumption supplied to the User’s domicile, at his place of residence or at his place of work, by habitual distributors.


The Consumer User is entitled to guarantee the conformity of the products and services purchased. Except for food products, the warranty has a duration of 24 months from the delivery of the goods and the lack of conformity must be notified to the owner within 2 months of discovery.

To exercise the warranty right, the User must send an e-mail to the Holder, indicating the order number and an accurate description of the defect (we recommend also attaching photographic material).

All elements are essential and will be verified by the Owner before giving a response to the User.

If the defect of conformity of the product is ascertained, the User has the right to obtain, if necessary after returning to the owner of the defective product, its repair or replacement. The User also has the right to request the owner a reasonable price reduction or the termination of the contract if the repair and replacement proved impossible or excessively expensive, the Owner did not repair or replace the asset within a reasonable period, in any case not less than 15 days, or the replacement or repair previously carried out has caused considerable inconvenience to the User. To exercise the warranty right and for further information in this regard, the User is obliged to contact the Data Controller.

Withdrawing and closing User Accounts

The Holder, in case of violation of these Terms, reserves the right to suspend or terminate the User’s Account at any time and without notice.

The Owner reserves the unquestionable right to inhibit at any time and without notice access to Rocca Sveva Online shop, in full or limited to some features, of the Users’ Accounts for which irregularities of payment, non-payment, damages have been detected image through the Internet, obscene language, vulgar or inappropriate for the functions of comment and review, repeated and continuous unsuccessful order attempts, cyber attacks or any other activity, explicit or implicit, that could cause direct or indirect damage to the Owner .

The Service is provided “as is”

The Service is provided by the Owner “as is”, with no warranty expressed or implied for its accuracy or availability.

Service interruption

The Owner reserves the right to add, remove features or features or suspend or interrupt the provision of the Service, either temporarily or permanently. In the event of a permanent interruption, the Data Controller will act as much as possible to allow Users to withdraw their information hosted by the Data Controller.


The User undertakes to indemnify the Owner (as well as any companies controlled by him or her affiliates, its representatives, directors, agents, licensees, partners and employees), from any obligation or liability, including any legal fees incurred to defend itself in court, that should arise in the face of damage caused to other Users or third parties, in relation to the content uploaded online, to the violation of the terms of the law or the terms of these conditions of service.

Permitted use

Users can not:

reverse engineer, decompile, disassemble, modify or create derivative works based on Rocca Sveva Online store or on any portion of it;

Circumvent the IT systems used by Rocca Sveva Online Store or its licensors to protect the content accessible through it;

copy, store, modify, change, prepare derivative works or alter in any way any of the contents provided by Rocca Sveva Online shop;

use any robot, spider, site search / retrieval application, or any other device, process or automated means to access, retrieve, scrap or index any portion of Rocca Sveva Online store or its contents;

rent, lay off or sub-license Rocca Sveva Online store;

defame, offend, harass, enforce threatening practices, threaten or otherwise violate the rights (such as the right to privacy and publicity) of others;

disseminate or publish illegal, obscene, illegitimate, defamatory or inappropriate content;

use Rocca Sveva Online Store in any other improper way that violates these Terms.

Privacy Policy

For information on the use of personal data, Users must refer to Rocca Sveva’s online privacy policy.


All trademarks of the owner, figurative or nominative, and all other signs, trade names, service marks, word marks, trade names, illustrations, images, logos appearing on Cantina Di Soave sac are and remain the exclusive property of the Owner or of its licensees and are protected by applicable trademark laws and related international treaties.

Age requirements

Users declare to be of age according to the legislation applicable to them.

Limitations of responsibility

The owner, within the limits of applicable law, is liable for damages of a contractual and extra-contractual nature to Users or third parties only when they constitute immediate and direct consequence, for fraud or gross negligence, of the activity of Cantina Di Soave s.a.c.
The User exonerates and expressly relieves the Holder of the Application from any responsibility, within the limits allowed by the applicable legislation, in relation to any damages or claims of any type and kind of their own and / or third parties including direct, indirect, punitive damages, incidental, special, damages deriving from lost profits, lost revenues, loss of data or replacement costs deriving from or in any case connected with this agreement.
The Holder guarantees the correct storage and quality of food products only until the time of delivery at the place indicated by the User; any liability for the bad state of the products due to improper storage subsequent to delivery is excluded.

Changes to these Terms

The Owner reserves the right to make changes to these Terms at any time, giving notice to the User through its publication within Rocca Sveva Online Store.
The User who continues to use Rocca Sveva Online Store after the publication of the changes, accepts without reservation the new Terms.

Sale of the contract

The Owner reserves the right to transfer, assign, arrange for novation or subcontract all or some of the rights or obligations arising from these Terms, provided that the rights of the User here provided are not affected.
You may not assign or transfer in any way your rights or obligations under these Terms without the written permission of the Owner.


All communications relating to Cantina Di Soave s.a.c. must be sent using the contact information indicated.


If any provision of these Terms should be invalid or ineffective, the aforementioned clause will be removed while the remaining clauses will not be affected and will remain effective.

Applicable law and competent court

These Terms and all disputes regarding the execution, interpretation and validity of this contract are subject to the law, the jurisdiction of the State and the exclusive jurisdiction of the court of the place where the Holder is located. An exception is the exclusive forum of the consumer, if the law foresees it.




The service offered by Rocca Sveva Online store as described by these Terms and within Rocca Sveva Online Store.

The natural or legal person who uses the Service.
Terms and Conditions (or Terms)

These general conditions of service, which constitute a legally binding agreement between the User and the Owner.
Order Processing Receipt

Indicate the e-mail that the owner sends upon receipt of the order.
Order Confirmation

Indicates the mail that the owner sends at the time the products are shipped confirming the shipment of all or part of the products purchased.
Example of withdrawal form

Addressed to the Owner [showing the complete header]: With this I / we (*) we notify the withdrawal from my / our (*) contract of sale of the following goods / services: (*), Ordered (*) / received the (*), Name of the consumer (s), Address of the consumer (s), Date.